Job Description Summary: For more than 125 years, we have pursued our purpose by driving the world of health. We are relentlessly committed to a promising future through the development of innovative technologies, services, and solutions, helping the healthcare community improve safety and increase efficiency. It takes the imagination and passion of all of us at BD—from manufacturing to marketing our products—to see the impossible and find transformative solutions that turn our dreams into possibilities—for people today, tomorrow, and in the future.

By aligning and streamlining our work, our Medication Delivery Solutions (MDS) business unit aims to drive growth and innovation in everything from integrated sample management to diagnostic solutions. The Medication Delivery Solutions (MDS) unit is currently seeking:
The Complaint Technician, Ensures customer satisfaction through effective communication and problem-solving. Maintains accurate records of complaints and collaborates with various departments to address and prevent recurring issues.

Functions and Responsibilities:
1.



Perform DHR review/evaluation.
2. Update Complaint Data Base System (Track wise)
3. Perform photo evaluation complaints.
4. Give support to the investigators.
5. Demonstrate initiative to isolate situations.
6. Prepare the information for Staff and Manufacturing evaluation meeting.
7. Update daily the DHR report.
8. Update weekly Total Complaints report.
9. Give daily information in regards of complaints to appropriate personnel.
10. Give support to Divisions with information such as Complaints, DHRs, as requested.
11. Make sure customer complaint evaluations are answered in a timely manner.
12. Prepare weekly Complaints reports.
13. Give support to investigation of root cause analysis of complaints.
14. Keep a good communication with divisions contacts.
15. Prepare Monthly and quarter Complaints Reports.
16. Prepare the booklet for Management Review Meetings.
17. Give support/participate as

📌 Complaint Technician (Reynosa)
🏢 Bd
📍 Reynosa