Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with adaptable work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
LI-Hybrid Team Overview:
We are looking for a dynamic,
energetic team player who is eager to learn about our company and contribute to improve our experience strategy processes and be a part of a disruptive evolution of the customer experience department.
You will be playing a crucial role in the strategic and operational improvement of the customer experience. This role focuses on deep data analysis, the identification of key insights, and the execution of continuous improvement projects to ensure business competitiveness and service excellence in a high-growth and constantly changing environment.
Role Responsibilities:
- Perform data analysis to propose business solutions
- Create and improve standard operating procedures
- Partner with cross-functional stakeholders
- Support on the execution and implementation of initiatives focused on enhancing the customer experience
- Creation of content material for presentations
- Optimize FAQ, processes and reply templates content to improve issue resolution
- Support on the analysis of performance d