Join DYOPATH as a Service Desk Level II Analyst:
Are you energized by solving complex technical challenges and helping people stay connected and productive?
DYOPATH is looking for a Service Desk Level II Analyst who brings strong technical expertise, curiosity, and a commitment to delivering exceptional support while mentoring others on the team.
Why You'll Love Working Here:
Purpose with Passion
Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
Grow & Thrive
From certifications to career paths, DYOPATH invests in your development.
Award-Winning Culture
Recognized for outstanding IT service—and we bring that same dedication to supporting each other.
Fun & Respectful Teamwork
A collaborative environment where achievements are celebrated.
Benefits:
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium - 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
- Ergonomic Chair
- 250 pesos monthly stipend for internet and electricity
Role Overview:
- Location: Remote (Mexico)
- Schedule: 1st Shift (9a-5p); Monday through Friday
- Pay Rate: 22,000 MXN
Your Mission as a Service Desk Level II Analyst:
- Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
- Troubleshoot and resolve complex incidents, escalating when appropriate
- Identify and resolve underlying problems affecting IT systems and services
- Mentor and guide Level 1 analysts, assisting with incident resolution and skill development
- Ensure timely and accurate resolution of all technical issues
- Conduct follow‑up with customers or employees to support satisfaction and continu
📌 Service Desk Level Ii Analyst (Monterrey)
🏢 Dyopath
📍 Monterrey
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.