Requisition ID: 245723

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Client Support Director, Business Service Center:
Title:
Client Support Director - Business Service Center (BSC)

Overview:
We are seeking a strategic and people-driven leader to oversee the Client Support Division within the Business Service Center. This key role directs critical areas including Cash Management Implementation & Post-Selling Services, Cash Management Support, Account Opening & Remediation, and Technical Support.

The Client Support Director ensures flawless execution of business initiatives while upholding internal controls, compliance standards, and institutional policies.

Key Responsibilities:
- Design, implement, and oversee the client-centric post‑selling strategy, ensuring alignment with corporate guidelines and operational risk controls.
- Lead the Onboarding Team for SMB clients within Retail Banking, driving continuous improvement and SLA compliance.
- Manage operational teams responsible for account opening,



cash management fulfillment, maintenance, and technical support, ensuring strict adherence to internal and regulatory standards.
- Oversee Post‑Selling Services for Corporate, Institutional, and Commercial segments, identifying improvement opportunities and collaborating across departments to drive structural change.
- Translate general strategic guidelines into local action and ensure alignment with BNS objectives.
- Evaluate and ensure compliance with internal controls; identify opportunities for additional controls or continuous improvement. Foster a high‑performance culture, promoting inclusion, talent development, succession planning, and team motivation.
- Qualifications:
- Bachelor’s degree in administrative sciences or related field.
- General knowledge of Cash Management, deposit products, and platforms such as ScotiaCIS, ScotiaPro, EIAP, Counselor, Legal Tools, EDDU, TEV, CPM, REM.
- Strong communicat

📌 Dir Soporte a Clientes (Miguel Hidalgo)
🏢 Scotiabank
📍 Miguel Hidalgo