DESCRIPTION:
Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Sort Center (Inbound, Sortation, Outbound) as Change Ops. Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
Ø Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the SC to meet and exceed Business Plan. Sets / clarifies requirements and expectations for Area Managers.
Ø Measures performance, provides feedback, and holds Area Managers accountable for their performance and the performance of their departments.
Ø Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.




Ø Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Ø Works closely with partner functions (PXT Manager, Financial Manager, Facilities Manager, LH Manager, S&LP; Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.
Ø Able to address operational and personnel issues affecting functional area.
Ø Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Ops, General Manager and / or HR.

Key job responsibilities
- Lead and supervise a team of Area Managers and associates in outbound, sort or inbound operations within the Sort Center.
- Responsible for the overall safety, quality and performance and customer experience of the shift.
- Carry out supervisory responsibili

📌 Operations Manager, Worldwide Operations (Toluca de Lerdo)
🏢 Servicios Comerciales Amazon México S. De R. L. De C. V.
📍 Toluca de Lerdo