Job description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey

_Responsibilities: _
- Answer inbound calls for technical support regarding hardware and software.
- Follow up on incidents from the time it is reported until successful closure document ticket status and follow up.
- Register all cases, inquiries and calls in tracking tool.
- Document non-common cases on Helpdesk knowledge base create a nice and professional work environment.

_Qualifications: _
- Previous experience in Customer Service or Technical Support.
- Schedule availability to cover 24/7 process.
- Be a team player to with problem solving attitude.

Job Types: Full-time, Permanent

Application Question(s):
- What is your salary expectation? (Weekly)

Education:
- High school or equivalent (required)

Language:
- High English level (required)

📌 Agente Bilingue (Ciudad Juárez)
🏢 Genpact
📍 Ciudad Juárez