Mandatory requirements:
- Live in Mexico City, State of Mexico, Guadalajara, Monterrey, Merida or Puebla.:
- High School Diploma
- Be at least 18 years old
- Located at Mexico and have citizenship or legal open condition work permit.
- Have 85% English level or higher.
- Have (or be able to obtain) High Speed Internet (10 MGB download / 5MBG upload or better).
- Have (or be able to attain) another means of communication (personal landline or cell phone, for emergency purposes).

Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned




- Versátil with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business

Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations.

Preferred Qualifications
- Action oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills - ability to clearly understand and address customer issues appr

📌 Ejecutivo de Atención a Clientes Bilingüe (Estado de México)
🏢 Servicios Comerciales Amazon México S. De R. L. De C. V.
📍 Estado de México