Forecast Analyst II Job Description

Job Summary:Work with Contact Center Management and Workforce Planning to evaluate all aspects of call volume and staff forecasting. Define staffing required for all major and minor accounts within designated site(s) for rolling ninety-day time horizon.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Consult with Workforce Planning and other operations staff to define forecasting requirements for multiple sites to meet call center
- Analyze call arrivals, business growth, staffing and attrition forecast to provide assistance in planning hiring requirements within multiple sites. Work closely with each site management, human resources and training teams to determine impact to existing headcount, recruitment, and
- Track daily call volume on key accounts and report on variance to client’s official
- Prepare a forecast analysis based on vigente call volumes versus client
- Responsible for developing call volume and staff forecasts based on customer requirements and historical trends as




- Perform weekly capacity count and project future real estate needs by client base on forecasting
- Participate in budget and planning process as assigned including ad-hoc requests for RFP (Requests for Pricing).
- Ensures Prepares chart, diagrams, and other reports to assist in scheduling, and/or forecasting as
- Identifies and implements modifications to Aspect or other workforce management systems to keep them updated, reliable, and accessible to authorized users.
- Supervisory Responsibilities: This job has no supervisory

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Qualifications:The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the jo

📌 Forecast Analyst Ii (México)
🏢 Telvista
📍 México