This is an infrastructure Manager Middleware administration position to support a team of skilled MW administrators within the CTI Distributed organization. Provide L3/SME support for Middleware platforms covering Application Servers and Web Servers systems.
Key Responsibilities:
- Build a high-performance production support team with the right talent mix to exceed client expectations
- Be responsible for problem management including managing outages, resolution, co-ordination with stakeholders and communication
Ensure control processes are in place in alignment with Citi policies
Provide 24x7 on call problem resolution
- Support Engineering and Business projects.
- Review request for changes (Business and Functional requirements, etc).
- Troubleshoot to determine root cause of problems in Production environments
- Implement workarounds and temporary fixes
- Perform Application and Middleware logs analysis
- End-end Incident tracking and client follow-up, including post-mortem
- EOL, EOS Track and fulfilment
- Participate on Technical Audit review
- Support Engineering architecture definitions
- Provide support to Capacity Planning and Performance Management teams
- Coordinate Middleware Installations
Knowledge/Experience:
- This position requires a minimum of 5+ years of Production Support on web middleware and in-depth knowledge of industry-standard web middleware technologies.
- Strong knowledge on Middleware Solutions (e.g., Java/J2EE, Weblogic,.Net, Tuxedo, Websphere, Tomcat, Apache, IIS).
- Strong knowledge on UNIX, Wintel operating systems
- Strong background on the Unix with scripting (Unix Shell, perl, phyton,)
- Strong knowledge of security and Risk Configuration.
- Experience on Cloud Technology support is a plus