Basic Information:
- Job Name
- Helix - Staff Specialist Technical Supp Analyst - Mexico
- Country
- Mexico
- State
- Jalisco
- City
- Guadalajara
- Date Published
- 23-Apr-2026
- Job ID
- 46685
- Travel
- up to 10%
- Looking for details about our benefits?
This Is Helix. Powered by You.
- At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
- We are a mix of curious minds, creative thinkers, and courageous builderswho believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
- We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions,
and relentless R&D.; Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.- Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy
- BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent.-
- Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusabl