Project description:
As a REACT Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence for the client's Web platform.

Responsibilities:
Triage & Incident Ownership

Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.

Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.

Maintain accurate, real-time incident timelines and post-incident documentation.

Troubleshooting & Restoration

Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.

Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.

Cross-Team Collaboration

Engage with App Dev, DevOps, Database, Network, Security, QA,



and vendor partners to drive efficient problem resolution.

Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.

Facilitate postmortems and continuous improvement actions.

Platform & Application Stack Awareness

Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.

Service Quality & Process Excellence

Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).

Recommend monitoring gaps to improve observability

Skills:
Must have

4+ years of experience supporting JavaScript with React v18+ with modern patterns, Vite (current build tool) and ES6 or equivalent experience

Advanced knowledge of software engineering standard processes such as versioning and versioning control, software packaging, and software release management using GitHub

Effective Communication (verbal + written)

Excel at tri

📌 Core Support (Guadalajara)
🏢 Luxoft
📍 Guadalajara