Project description:
DXC - a Fortune 500 global IT services leader. At DXC Technology we deliver the mission-critical IT services that move the world. Every day we use the power of technology to build better futures for our customers, colleagues, environment, and communities across the globe.
- We are versátil - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone's development path to their individual interests through training and additional certifications.

Responsibilities:
Will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.

Triage & Incident Ownership

Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.

Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.

Maintain accurate,



real-time incident timelines and post-incident documentation.

Troubleshooting & Restoration

Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.

Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.

Cross-Team Collaboration

Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.

Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.

Facilitate postmortems and continuous improvement actions.

Platform & Application Stack Awareness

Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.

Service Quality & Process Excellence

Contribute to automation and se

📌 Core Support (Guadalajara)
🏢 Luxoft
📍 Guadalajara