Nielsen is seeking a Contact Center WFM Manager in Mexico to lead telephony systems and capacity planning across countries. You will drive staffing models for recruitment and panel relations and partner with cross-functional teams to meet SLAs.
The role requires strong English, people leadership, and data analytics skills, with a hybrid work setup and a focus on delivering accurate forecasts and high-performing teams.
📌 Hybrid: Contact Center WFM Lead — Capacity (Centro)
🏢 Nielsen
📍 Centro
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