Visteon is advancing mobility through innovative technology solutions that enable a software-defined future. Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a general network of innovation centers and manufacturing facilities. In 2024, we recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business.

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- Job Purpose:
- Lead Customer contact in charge of Quality Customer Engineers (Answer the customer complaints through 8D´s, do fast response about issues, attend the customer with replacement material, sorting parts, give corrective actions) for ALL customers

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- Key Job Responsibilities:




- Promote compliance with security standards in their area of influence and/or responsibility.
- Monitoring of PR’s, 8D’s, and Status by Claims to meet internal and customer requirements.
- Ensure customer protection and updating of the daily report in the event of quality failures.
- Follow-up of material returned by Claims or RMA from Internal Customers. Ensure delivery of material to manufacturing.
- Monitor scorecard or equivalent Warranty.
- Coordinate audits of actions related to action plans, PR and customer failures on the floor.
- Update and analysis of information for TED and special presentations.
- Coordinate sorting/reworks and campaigns at customer location required.
- Coordinate sorting/analysis according Customer priority with the Technical.
- Coordinate the customer meetings to present advance about the Claims.

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- Critical experiences required to be ready for this job:
- Dealing with customers
- Problem solving (5Why’s, 8D, Fishbone, 5D)
- Qual

📌 Customer Quality Engineer I (Chihuahua)
🏢 Visteon
📍 Chihuahua