We are seeking a Customer Service Representative - Intake Specialist to serve as the first point of contact for prospective clients seeking legal representation. This role involves qualifying cases, gathering client information, and supporting the onboarding process.

Schedule: Monday to Friday from 7 am to 5 pm PST (ON SITE Mérida)

Responsibilities:
- Answer and assess incoming potential client calls to determine case viability
- Accurately gather, enter, and maintain client data in the firm’s systems
- Qualify leads and route cases appropriately within the firm or to external partners
- Make timely follow-up calls to potential clients
- Manage and support the onboarding process for new clients
- Coordinate and communicate effectively with internal team members




- Maintain professionalism, empathy, and ethical standards at all times

Requirements:
- English B2+:
- 6 months of experiência as Customer Service Representative.
- Law background (PLUS).

Legal26MX

Tipo de puesto: Jornada completa

Sueldo: $16,000.00 al mes

Pregunta(s) de postulación:
- ¿Cuál es tu nível de inglés? (B1, B2 O C1)
- ¿Actualmente resides en Mérida, Yucatán?
- ¿Cuánto tiempo de experiência tienes como Customer Service Representative?

Lugar de trabajo: Empleo presencial

📌 Customer Service Representative (Mérida)
🏢 Solvo Global
📍 Mérida