Description
Applicants should be available and willing to work on site and/or from home depending on business needs
Operations, Sales Operations Manager
Position overview
As a Sales Manager Operations, you oversee Team Leaders or Senior Team Leaders across programs or 1-2 lines of business (LOBs), ensuring consistent delivery of program or LOB KPIs and maintaining strong operational governance and policy compliance. You manage the performance, drive engagement and foster development of your team.
Key responsibilities
- Oversee and ensure consistent achievement of sales-specific KPIs and targets, such as (Revenue, Conversion Rate, Upsell/Cross-sell, Average Order Value (AOV), Customer Acquisition Cost (CAC)
- Drive team performance and engagement through data-driven analysis, regular forecasting, targeted skill development, high-impact sales incentives, gamification strategies, and structured career development paths to improve talent retention.




- Develop and execute comprehensive sales strategies to optimize funnel conversion and maximize revenue growth across all assigned lines of business.
- Conduct rigorous pipeline audits and lead volume analysis to identify growth opportunities and mitigate risks in the sales cycle.
- Manage, optimize, and implement advanced performance management frameworks, leveraging data analytics to provide actionable insights for real-time coaching and continuous sales improvement.
- Partner with marketing and product teams to refine value propositions, messaging, and sales collateral based on real-world customer feedback.
- Oversee forecasting accuracy, ensuring reliable revenue projections and resource allocation for short-term and long-term business goals.

Requirements & Core competencies:
- Minimum 1 year of experience as an Operations Manager
- B2B & B2C Proven experience
- Management in Sales and/or Retentions with proven experience
- B2+ English Level
- Schedule flexibility - Mandatory
- Sales-driven decision making and revenue fo

📌 Operations, Sales Operations Manager (Ciudad de México)
🏢 Telus Digital
📍 Ciudad de México