Concentrix is seeking a Sr. Representative, Real Time Management - Bilingüe to oversee intraday staffing and agent availability within a Call Center environment. The role uses scheduling systems to meet client expectations and Concentrix standards.
The idóneo candidate has 1+ year in Workforce Management or data analysis, strong English communication, and advanced Excel Pivot Table skills. This position emphasizes accuracy, multitasking, and quick learning in a fast-paced setting.