Wipro in Mexico is seeking a skilled help desk specialist to provide effective technical support for our processes and resolve client issues directly or through timely escalation to meet SLAs.
You will field incoming requests via phone or email, document client information, update availability, track queries, follow standard processes, and use internal knowledge bases to resolve problems efficiently while maintaining high service quality.
📌 Technical Support Specialist: Process (Centro)
🏢 Wipro
📍 Centro