- Primary responsibility for the strategic planning and implementation of the IT service strategy of Audi Mexico.
- Primary responsibility for planning, designing, tendering, awarding and implementing the SLA-based operation of IT Services for Audi Mexico.
- Primary responsibility for IT platform operation, development and lifecycle management.

Job Description
- Primary responsibility for the strategic planning and implementation of the IT service strategy of Audi Mexico.
- Primary responsibility for planning, designing, tendering, awarding and implementing the SLA-based operation of IT Services for Audi Mexico.
- Primary responsibility for IT platform operation, development and lifecycle management.

Tasks
- Primary responsibility for the strategic planning and implementation of the IT service strategy of Audi Mexico.
- Primary responsibility for planning, designing, tendering, awarding and implementing the SLA-based operation of IT Services for Audi Mexico.
- Primary responsibility for IT platform operation, development and lifecycle management.

Develop Services




- Assure the availability and security of the IT systems and platforms for all the core processes of Audi Mexico.
- Control of the service providers for the 2nd and 3rd level support of the operated IT systems.
- Hosting and operation of VW Group applications / systems in the Audi Mexico data centers.
- Working on Audi IT & Digitalization and VW Group programs / projects with main or partial responsibility.
- Define IT Architecture for projects, able to comply with availability and security requirements.

Operate Services
- Managing production-related client hardware.
- Managing the User Help Desk and service points for every IT service.
- Planning and controlling the SGK, Invest and Personal budgets according to KPI specifications.
- Advice on the fields of expertise and business areas by selecting suitable IT services and adapting the service portfolio as needed.
- Comprehensive control of the operatin

📌 OPERATION IT SERVICES MANAGER (San José Chiapa)
🏢 Volkswagen Group
📍 San José Chiapa