Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with versátil work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid Team Overview:




This role sits within the Channel Operations team of the CX team and plays a key part in shaping how users experience and access support. As a Product Operations Analyst for channels team, you will contribute to defining and evolving data-driven channel strategies that balance automation, efficiency, and customer experience across our CX ecosystem.

The role is primarily focused on the Mexico Fintech business, where you will work closely with cross-functional stakeholders to understand business needs, support performance tracking, and translate insights into scalable channel improvements. You will be part of a diverse, multinational team and will gain exposure to product discovery, OKR tracking, and continuous optimization initiatives that directly impact user experience in the Help Center.

We are looking for a highly analytical and data-driven analysis, with strong logical thinking, attention to detail, and a user-centric, curious mindset.

Role Responsibilities:
- Analyze CX channel performance and user behavior to s

📌 Cx Product Operations Analyst (Cuauhtémoc)
🏢 Didi Global
📍 Cuauhtémoc