Responsibilities:
- Drive business impact by contributing to plan/product design, testing/piloting, and market launch efforts
- Pre-empt issues and head off problems by ensuring cross line of business implications of the products are identified and resolved prior to the successful product launch
- Understand the business objectives, user needs, and define UX goal scopes, and plan design activities for a project, end to end
- Partner with business and technical stakeholder, to solve complex business and technical requirements, and drive intuitive user-centered solutions
- Understand Americans with Disabilities Act (ADA) fundamentals to deliver acceptable creative designs
- Stay up to date on current events in the industry that affect Citi’s bottom line to keep our products competitive
- Challenge the current business as usual (BAU) design standards and constantly look for improvement
- Launch digital features across multiple channels, and closely monitor, measure, and report on feature performance
- Analyze performance data to identify opportunities to improve user experiences,



increase conversion, and optimize efficiencies
- Achieve stakeholder buy-in and ability to lead cross-functional work streams
- Work closely with analytics, research and technology partner to ensure systems and programs are satisfying consumer needs and driving the business
- Communicate design and roadmap initiatives to outside groups (executives, product owners, development teams, etc.)
- Work with prototype developers, or prototype yourself, for rapid deployment
- Convert ideas into basic wireframes to provide direction to UX and UI Designers
- Be able to negotiate and diplomatically manage conflicting points of view, as well as influence others in the organization to ensure alignment and progress
- Be able to work with outside vendors and agencies
- Support different teams by facilitating team to team communication
- Look for innovation outside of daily delivery that benefit the customer/c

📌 Content Design/ux Writing Leadvice President (Ciudad de México)
🏢 Citi
📍 Ciudad de México