Job Information:
Department Name
- INFORMATION TECHNOLOGY

Job Type
- Full time

Industry
- Technology

Service Now Ticket
- INC1470529

Modality
- On Site

Work Experience
- 1-3 years

Assigned Recruiter Contact

Date Opened
- 01/30/2026

City
- Tijuana

State/Province
- Baja California

Country
- Mexico

Zip/Postal Code
- 22010

This position will be a dedicated resource supporting the integration of our BPO’s and the equipment setup of various CONFIE departments, relocating within the Urban and Sigue floors/buildings. In addition, this role will provide technical and maintenance support on the locations described. Lastly, provide day-to-day field support, to include delivering or recovering equipment, reimaging PCs, and relocating peripherals.

Job responsibilities and functions
- Configure, install, perform UATs, and/or troubleshoot software and hardware, specific to BPOs.
- Setup of various equipment belonging to various CONFIE department’s teams/members, relocating between floors or buildings.
- Serve as point of contact within the IT Integration Team (MX)



to provide technical support to BPO end users.
- Install, configure, maintain, and move equipment’s as necessary.
- Proficiency with installing and supporting Stand-Alone Windows PCs, and/or Virtual Desktop environments.
- Must be willing to work outside normal business hours, as needed
- Ability to work both independently and contribute as a member of a team a must.
- Participate in IT Projects (PC Refresh, movements, reallocations, Inventory Audits)

Requirements:
- Upper-intermediate English level
- Specialized knowledge:
- Project oriented skills
- Basic Hardware knowledge (reimage, installations, asset management)
- Hardware troubleshooting.
- Computer Knowledge:
Microsoft Office Suite: O365, Word, Excel, Power Point, Visio. Visio.

Ticketing System Platform: ServiceNow, Track IT, Jira, Zendesk.

Image Tool: Dell Assistant, Norton Ghost, Rufus.
- Experience: 1 year in similar roles (Indispensable)
- Ser

📌 IT Integration Support I (Tijuana)
🏢 Seguros confie
📍 Tijuana