About Rockpoint:
This is an exciting opportunity to join a very well-capitalized start-up. If you find the world of start-up companies appealing, this position may be the perfect fit for you.
Rockpoint Legal Funding provides financial tools and solutions to personal injury attorneys and their plaintiffs and we bridge the gap between injury and settlement.
Position Description:
We are looking for a Servicer to reach out to clients via the phone regarding existing case files. The Servicer will take ownership of the call, ask the right question and provide a superior client experience throughout the process. The adecuado individual is a team player who is able to provide concierge-level service and be hyper responsive to our client’s needs.
Job Requirements:
- Heavy inbound customer service call handling
- Making 40+ outbound calls a day
- Sending Payoff quotes
- Familiarity with CRM systems and practices
- Data Entry
Responsibilities and skills include the following:
- Obtains client information by placing telephone calls; interviewing clients; verifying and entering information.
- Answering clients questions related to the case or escalating the call.
- Follow communication “scripts” when handling different topics
- Report all collections issues promptly and input detailed notes.
- Handling customer communications in a friendly, professional and timely manner
- Maintaining a working knowledge of the finance industry
- Interacting with other internal departments
- Call center experience
- Detail oriented and comfortable working in a fast-paced environment
- Excellent communication and interpersonal skills
- Excellent computer skills
- Ability to handle multiple tasks simultaneously with a high level of accuracy and attention to detail
- Strong emphasis on attendance
- Ability to work full time
Important Instructions:
- You must speak fluent English and Spanish.
- You must have a high speed internet connection at your home (80 mgs)
- Up to date laptop with at least 8gb