Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) team We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a Charge Back and Fraud Prevention Specialist at Amstar in Apple Leisure Group. In this role, you will be responsible for processing disputes with suppliers and customers in all destinations, to ensure timely response to disputes issued by processors or banks, will require 100% of the evidence required to win the type of chargeback received.
A successful Chargeback and Fraud Prevention Specialist will:
- Receive, register, manage and prioritize notifications of chargeback notifications sent or issued by processors or banks in all destinations.
- Do research and gather necessary supporting information for each chargeback.
- Send information and evidence according to the type of chargeback identified.
- Receive a response with response issued by the processor and give the corresponding follow-up.
- Follow up on pending refunds or those from the decision of a chargeback.
- Prepare KPI’s reports of chargebacks and communicate them with the indicates areas and positions.
- Identify and measure possible fraudulent situations with credit cards.
- Communicate incidents of fraudulent situations with credit cards.
A successful Chargeback and Fraud Prevention Specialist will have:
- Bachelor Degree in Administrative careers.
- 2 years’ experience in similar positions.
- Bilingual English / Spanish
- Skills: Microsoft Office / Platforms
- Abilities:
Understanding of business processes
Analytical
Organized
Results oriented
Sense of urgency
Problem solving
About Apple Leisure Group
As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special o