Remote Property Operations & Guest Experience Manager (International)

Location: Remote (International)
Employment Type: Full-Time, Salaried
Compensation: $25,000-$28,000 USD per year
Schedule: Full-Time with availability for guest communication (including evenings/weekends as needed)

About Us

We are a rapidly growing real estate investment company operating a portfolio of short-term rentals (Airbnb), long-term rentals, and a private residence in Maryland, USA. We currently manage 7 properties and are actively acquiring more.

We operate with clear systems, accountability, and high standards. This is an opportunity to join early and grow with a scaling real estate company.

Position Overview

We are hiring a Remote Property Operations & Guest Experience Manager to serve as the central hub for communication, scheduling, accountability, and daily operations across our rental portfolio.

This role is responsible for guest and tenant communication, answering customer support calls, managing maintenance schedules, marketing properties to increase bookings,



and holding the on-the-ground Property Operations Technician accountable day to day.

This is a remote, desk-based role that requires excellent spoken and written English, strong organization, and confidence managing people and processes.

Key ResponsibilitiesGuest & Customer Support (Phone + Messaging)
- Answer inbound guest support calls clearly, professionally, and promptly
- Respond to Airbnb, VRBO, and direct booking messages
- Support guests before, during, and after their stay
- Calmly handle and de-escalate guest complaints or issues
- Dispatch the boots-on-the-ground technician for in-person support
- Document issues and resolutions clearly

Field Operations Management & Accountability
- Manage the daily schedule and workload of the boots-on-the-ground Property Operations Technician
- Assign, prioritize, and track daily tasks, inspections, and maintenance work
- Hold the field technician accountable for task

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