Engineer, Customer Quality (Santiago de Querétaro)

Engineer, Customer Quality (Santiago de Querétaro)

13 sep
|
Harman International
|
Santiago de Querétaro

13 sep

Harman International

Santiago de Querétaro

Location:
- Queretaro - Querétaro, Mexico - 501/502 Avenida Indust Minera
- Job Family:
- Quality
- Worker Type Reference:
- Regular - Permanent
- Pay Rate Type:
- Salary
- Career Level:
- P3
- Job ID:
- R-52674-2026

Description & Requirements:
A Career at HARMAN Automotive

We're a general, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.
- Engineer audio systems and integrated technology platforms that augment the driving experience.
- Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence.
- Advance in-vehicle infotainment, safety, efficiency, and enjoyment.

About the Role:
Manage and ensure corrective and preventive actions are implemented for the Customer's complaints. Responsible for improving the overall quality performance of the product that we deliver to our customers. Compliance with QRO pathway matrix, Quality management system BMS and QMS, IATF 16949,



ISO 14001 AND ESDS 20,20 as well as customer specific requirements.

What You Will Do:
- Root cause analysis and implementation of corrective action for 0KM concerns (mass production).
- Responsible for maintaining and continuous improvement activities to enhance the quality system.
- Manage containment actions for 0KM concerns and quality proactive notifications (including customer sorting & Quality Alerts).
- Manage additional controls with Engineering and Operations to ensure quality products during SOP + 90 days (Safe Launch Plan)
- Execute IPSO Audit to ensure the transfer to production of new products is in accordance with approved data.
- Manage quality RMA process, review, and confirm customer deductions due to 0Km concerns (mass production).
- Support the quality Inspectors and technicians to ensure that products and processes comply with the relevant requirements of the quality management system.
- Preparation of QA

📌 Engineer, Customer Quality (Santiago de Querétaro)
🏢 Harman International
📍 Santiago de Querétaro

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