Clara is seeking a Integral Head of Customer Happiness to lead our CX organization worldwide. You will drive an AI-forward strategy, oversee local leaders across Mexico, Brazil, and Colombia, and partner with senior execs to elevate customer experience and operational excellence.
You will define global standards, optimize key metrics, and scale processes with a strong emphasis on data and AI-driven solutions to support our fast-growing fintech platform across the region.
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📌 Global Head of AI-Driven Customer Happiness (Ciudad de México)
🏢 Clara
📍 Ciudad de México
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