FedEx Group seeks a Customer Support Manager to oversee all representative activities, including coaching and monitoring with QA support, and dedicated customer support. You will lead a team, manage top accounts, and ensure performance analysis for each client.
MAESTRO certification is required, and English proficiency plus 2+ years in customer service with supervisory experience is preferred. Responsibilities include planning, organizing, decision making, and providing strong leadership to
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📌 Head of Dedicated Customer Care & Top Accounts (Cuautitlán)
🏢 Fedex Group
📍 Cuautitlán
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