Representative, Reservations Sales - Monterrey MTY Representative, Reservations Sales - Monterrey MTY Posting Start Date: 9/12/26
Location :Tamayo 100 Res Office (MTY-RESC)
Cities :Monterrey - Mexico
Requisition ID :88139
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job The Reservations Representative is a member of the Mexico Reservations team within the MTY Reservations division. The role is responsible for assisting customers with airline reservations by providing booking support, travel information, and special services. Other tasks will include ensuring compliance with regulations, using internal systems effectively, and delivering high-quality service in coordination with internal teams.
What you'll do This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations
Assist customers with booking, modifying, refunding, and upgrading airline reservations using American Airlines systems
Provide accurate travel information including flight details, fare options, AAdvantage account support, and travel requirements
Respond promptly and professionally to customer inquiries across various channels
Handle special service requests such as disability assistance, service animals,



and wheelchair accommodations
Promote and process ancillary services including rental cars, hotel bookings, and co-branded credit card offers
Collaborate with internal departments and transfer customers to appropriate resources as needed
Adhere to all company policies, procedures, government regulations, and complete required training
Report to assigned shifts and locations on time including during weekends, holidays, and mandatory overtime while managing time effectively
All you'll need for success Minimum Qualifications- Education & Prior Job Experience
Completion of secondary school or equivalent education level
1 year experience in customer service, call center operations, or related field
Preferred Qualifications – Education & Prior Job Experience
Bachelor’s degree in business administration, travel, hospitality, or a related field
2+ years of experience in airline reservations or travel and tourism industry
Skills, Licenses, and Certifications
Demonstrates strong customer service orientation
Communicates effectively through verbal and written channels
Solves problems and applies critical thinking under pressure
Maintains high attention to detail and accuracy
Collaborates efficiently in fast-paces, team-oriented environments
What you'll get Feel free to take advantage of all that American Airlines has to offer:
1. Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our general network.
2. Health Benefits:



You’ll have access to your health, dental, prescription and vision benefits to help you stay well.
3. Additional Benefits: Other great benefits include our Pension Program, Employee Assistance Program, and discounts on hotels, cars, cruises and more.
Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.
Cities :Monterrey - Mexico
Requisition ID :88139

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📌 Representative, Reservations Sales - Monterrey MTY (Ejido de la Finca)
🏢 American Airlines
📍 Ejido de la Finca