The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.

General Responsibilities

Serves as customers main point of contact related to delivery and order status for assigned customer portfolio

Provides guidance to customers about quantities on stock, required time to produce and deliver. Reviews customer requests related to production lead-time, assess transportation mode and service to be used based on customer coverage

Reviews daily customer demand and validates deviations, also subject to specific customer needs

Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date

Collaborates on the planning of internal meetings to provide critical customer account feedback as it relates to minimum customer production requirements. Update supply coverage overview based on production plan and customer needs

Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process

Executes manual order entry process withing required timeline and accuracy





Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time

Identifies pull-in opportunities based on specific customer logistics / flexibility agreements

Communicates customers first / last shipments from phase in / phase out material

Organizes timely reviews and investigations of root cause for customer short-payments

Approve / reject chargebacks and submits respective debit / credit memos, when applicable

Collaborates with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information

Collaborates with customers to determine shipping method Experience / Qualifications

Experience / Qualifications

A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.

Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands

Strong communication skills; oral, written and presentation

Strong organization, planning and time management skills to achieve results

Strong personal and professional ethical values and integrity

Holds self-accountable to achieving goals and standards

Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)

Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Smarter Together

Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

As OneSensata, we are working together to make things work together

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📌 Customer Service Representative (Centro-Norte)
🏢 Sensata Technologies
📍 Centro-Norte