Thinkin is a Roiback company, part of HBX Group, one of the world’s leading B2B travel technology ecosystems. We combine technology, data, and expertise to deliver innovative solutions that help travel businesses succeed. We are seeking a customer-focused and sales-driven Contact Center Agent to join our hospitality team.

In this role, you will handle inbound customer interactions across phone, email, and digital channels, providing exceptional service while maximizing hotel reservation sales opportunities. The idóneo candidate will excel at identifying guest needs, promoting hotel products and services, and delivering a seamless customer experience that enhances brand loyalty and revenue growth. Drive reservation sales through effective upselling and cross-selling of hotel products, services, room categories, and packages.

Achieve individual and team sales, quality, and performance targets while maintaining exceptional customer satisfaction. Represent and protect the hotel brand by delivering consistent, high-quality customer interactions. Follow established contact center procedures, scripts, training guidelines, and quality standards.

Accurately document customer interactions, reservations, inquiries, and follow-up actions within CRM and booking systems. Respond to email inquiries and assist with multi-channel customer communications, including voice, chat, and ticketing platforms. Escalate or route calls and inquiries to appropriate departments when necessary.





Strong sales acumen with proven negotiation, persuasion, and relationship-building skills. Goal-oriented mindset with the ability to consistently achieve or exceed sales and performance targets. Ability to quickly assess traveler preferences, accommodation requirements, and budget considerations to recommend suitable products and services.

Skilled at addressing customer objections related to pricing, room types, hotel policies, and availability through value-focused selling techniques. Ability to prioritize competing tasks while maintaining attention to detail and service quality. Excellent verbal and written communication skills with a professional and brand-aligned customer approach.

Advanced-level proficiency or C1/C2 fluency in at least two business languages.

Experience using Customer Relationship Management (CRM) systems and customer interaction platforms. Proficiency with call handling, call logging, and contact center software tools. Strong working knowledge of Google Workspace (Gmail, Drive, Docs, Sheets) and Microsoft Office Suite (Excel, Word, Outlook).

Experience managing multiple systems, screens, and communication channels simultaneously while maintaining data accuracy. Ability to handle voice, email, live chat, and ticketing workflows effectively. Previous experience in a contact center, reservations, hospitality, hotel sales, or customer service environment.

Experience meeting sales quotas, conversion goals, or revenue targets.

📌 Sales Contact Center Agent - Hybrid Cancun, Mexico (Cancún)
🏢 Hbx Group
📍 Cancún