Administrator, Customer Experience (Reynosa)

Administrator, Customer Experience (Reynosa)

13 sep
|
Landis+Gyr
|
Reynosa

13 sep

Landis+Gyr

Reynosa

At Landis+Gyr, we're helping shape the future of energy—making it more intelligent, resilient, and sustainable.

As a integral energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable.

Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve.

Join Team Green and help shape the future of intelligent energy.

Job Summary:
Supports SOX compliance efforts and sales order review processes to ensure operational accuracy, revenue-impacting controls, and audit readiness.



Responsible for business and process improvement ensuring new controls are implemented efficiently. Develops, tracks and reports on relevant KPI’s. Assists on customer service related issues including CAPAs, RMA’s, financial audits, and customer facing communications. Partners with multiple departments including Sales, Finance, Procurement and Delivery.

Primary Statement of Duties:
- Execute and maintain SOX-compliant controls related to sales orders, warranty processing, and revenue-impacting activities.
- Lead compliance screening activities as to business partners, Sales Orders and Purchase Orders, to follow up on blocked documents and define course of action for each of them. Releasing documents in SAP and flagging operations that are not compliant. Using GTS system in place.
- Manage performance indicators (KPIs) and responsible for communication of KPI performance reporting to senior leadership
- Set performance goals and objectives that align with the departmental p

📌 Administrator, Customer Experience (Reynosa)
🏢 Landis+Gyr
📍 Reynosa

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