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REMOTE ROLE

ADVANCED ENGLISH REQUIRED

BANKING EXPERIENCE REQUIRED

About the Team

The Banking Technology team within the Front Office Technology tower is responsible for technology platforms, applications, support, and development aligned with the needs of the Investment Banking and Capital Markets management function while maintaining operational excellence, regulatory compliance, and strategic partnership with the broader IT organization.

In this role, you will provide L1/L2 application support for Front Office Investment Banking & Capital Markets technology platforms, with a focus on Deal Capture / Trade Booking & Lifecycle and Portfolio Credit Analytics workflows. You will ensure day-to-day stability, perform incident triage and functional troubleshooting, support controlled change and release execution, and partner with business and technology teams to drive timely resolution,



improved operational reliability, and strong service outcomes.

Responsibilities

• Provide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.

• Perform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps

• Execute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.

• Use ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.

• Troubleshoot functional and technical issues impacting trade booking and lifec

📌 Application Support Sr engineer (México)
🏢 Ntt Data North America
📍 México