We are looking for a Microsoft 365 Platform Support Analyst to support collaboration, automation, and analytics platforms across the Microsoft ecosystem.
Responsibilities
- Troubleshoot incidents related to SharePoint, Teams, OneDrive, Power Automate, Power Apps, Power BI, Intune, and Entra ID.
- Manage permissions, access requests, and security-related issues.
- Support Power Platform and Power BI environments.
- Perform root cause analysis and coordinate issue resolution.
- Participate in governance and platform improvement initiatives.
- Document findings, procedures, and solutions.
Required Skills
Microsoft 365
- SharePoint Online
- OneDrive
- Microsoft Teams
- Entra ID
- Intune
Power Platform
- Power Automate
- Power Apps
- Dataverse
Data & Analytics
- Power BI
- Microsoft Fabric
- Power Query
- Excel
Supporting Tools
- ServiceNow
- Azure Analysis Services
- SAP BI / SAP BW (preferred)
Preferred Experience
- Microsoft 365 Administration
- Permission and Access Management
- Incident Management
- Troubleshooting and Root Cause Analysis
- Governance Assessments
- Technical Documentation
📌 Platform Engineer (México)
🏢 Apex Systems
📍 México
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