Job Description
- Lead customer experience activities and ensure customer satisfaction.
- Manage customer inquiries, concerns, and escalations.
- Coordinate with cross-functional teams to resolve issues and improve processes.
- Monitor customer service metrics and identify improvement opportunities.
- Support and guide team members to achieve service goals.
Job Requirements
- Bachelor's degree in Business, Administration, or related field.
- 3+ years of experience in Customer Service, Customer Experience, or related areas.
- Previous leadership or team coordination experience preferred.
- Strong communication, problem-solving, and organizational skills.
- Advanced English and Spanish.
- Proficiency in Microsoft Office, especially Excel.
- Ability to work effectively in a fast-paced, cross-functional environment.
📌 Lead Customer Experience Specialist-1329 (San Luis Potosí)
🏢 Protective Industrial Products
📍 San Luis Potosí
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