At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity is a global leader in industrial technology, enabling a safer, sustainable, productive, and connected future. Our Digital Data Network (DDN) business unit supports the infrastructure behind high-speed data and cloud computing, serving some of the world’s most innovative companies.
As part of our commitment to delivering extraordinary customer experiences, the DDN BU is transforming how we manage customer delivery performance, focusing on segmentation, value proposition, and proactive engagement.
Role Overview
The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a integral network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams.
You will be responsible for driving visibility, responsiveness,
and continuous improvement in delivery performance, with a strong focus on customer segmentation logic and value-based prioritization.
Key Responsibilities
- Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
- Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalate risks proactively.
- Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
- Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
- Drive adoption of tools such as the Escalation App and Late Reason Code Program.
- Support implementation of customer segmentation logic and CVP-aligned service levels.
- Participate in QBRs and customer-facing discussions to represent delivery performance.
- Identify process gaps and lead improvement initiatives across the supply chain.
- Ensure documentation