The Administrative Support Assistant provides high-quality administrative and customer service support across the school office, helping ensure the smooth and efficient operation of school administrative systems. The role acts as a professional first point of contact for students, parents, carers, visitors and staff, ensuring enquiries are managed appropriately and communication across the school community is effective.

Working as part of the administrative team, the postholder supports a range of office and reception functions. The role contributes to maintaining accurate student and school records, supporting statutory data processes and ensuring information is handled securely and confidentially.

The role also provides administrative support that enables teaching colleagues to organise enrichment and extra-curricular opportunities efficiently, helping reduce administrative workload and supporting the effective organisation of activities for students.

Through professional communication, accurate record keeping and collaborative working with colleagues,



the postholder contributes to a welcoming, organised and well-functioning school environment.

Key Responsibilities
Provide high-quality administrative and customer service support across the school office, contributing to the efficient operation of administrative systems.

Act as a professional first point of contact for students, parents, carers, visitors and external stakeholders, responding to enquiries and directing queries appropriately.

Manage and respond to enquiries through the school’s central email inbox, ensuring queries are handled promptly or directed to the appropriate colleague.

Produce and distribute standard communications using the school’s electronic communication systems and postal services.

Maintain accurate administrative records and filing systems in line with the school’s records retention policy and data protection requirements.

Support the maintenance and accuracy of student and sch

📌 Administrative Support Assistant EDV/2026/MESR/47593 (San Diego de Alejandría)
🏢 Great Hollands Primary School
📍 San Diego de Alejandría