Collections Specialist — U.S. Collections (Advanced English)

? Polanco, Mexico City | Full-Time | $19,100 MXN/month + Uncapped Bonus | Monday–Friday, 7:00 AM–4:00 PM CST

*

Are you a natural negotiator who knows how to turn a tough conversation into a win-win? We're looking for a
*Collection Specialist to join our Recovery & Collections team, managing delinquent accounts for U.S delinquent customers

* — We are looking for someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals.

If you thrive in a fast-paced environment, love the satisfaction of closing, and want your earnings to reflect your results, we want to hear from you.

What You'll Do
- Own a lead queue of U.S. accounts to contact by phone, text, or email to set up payment arrangements.
- Negotiate payment plans and settlements that get results while treating every customer with respect
- Handle inbound and outbound calls with confidence, using active listening and smart call control
- Respond to customer texts and emails with professionalism, speed,



and flawless spelling and grammar
- Resolve problems and de-escalate conflicts like a pro
- Collaborate with a specialized, tight-knit collections team
- Meet — and beat — monthly collection goals and KPIs
- Work in full compliance with the FDCPA and all U.S. state and federal regulations

What You Bring

-
Advanced English proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with U.S. customers)
- 1+ years of U.S. market collections experience in a call center
- Experience with 1–365 day delinquent accounts and an understanding of charge-offs
- Proven ability to negotiate and collect on delinquent accounts

* — this is the heart of the role
- Creativity and resourcefulness when working with delinquent customers

— latitude to find solutions
- A competitive, results-driven mindset —

you like to win, and it shows in your numbers
- Coachability —

yo

📌 Collections Specialist (Ciudad de México)
🏢 GENESIS MANAGEMENT
📍 Ciudad de México