Hardware Debug & Validation Engineer (L2/L3)

Location:
Remote (Mexico)

Job Type:
Full-time / Contractor

Pay Range:
$15.00 – $20.00 USD / hour ($2,500 – $3,200 USD / month)

About the Role

We are seeking an experienced
Hardware Debug & Failure Analysis Engineer (L2/L3)
to join a remote team supporting enterprise server infrastructure, data center environments, and high-performance computing platforms for a US-based client.

In this role, you will be responsible for performing root-cause analysis (RCA), remote hardware diagnostic, and low-level system debugging across multi-vendor server platforms, out-of-band management systems (OOB), and Linux-based diagnostic tools.

Key Responsibilities
- Perform low-level hardware debugging, system diagnostics, and Root Cause Analysis (RCA) on enterprise servers.
- Utilize out-of-band management tools (
iDRAC, iLO, Redfish, IPMI, BMC
) for remote platform isolation and firmware management.
- Extract, analyze, and interpret diagnostic logs using
Linux CLI
(dmesg, SEL logs, kernel panic dumps, MCE errors).




- Isolate component-level failures including CPU, DIMM, PCIe, storage (NVMe/SSD/SAS), and motherboard components.
- Collaborate with cross-functional engineering teams and external vendors to drive issue resolution and corrective actions.

Qualifications & Requirements
- Experience:
3+ years of hands-on experience in Hardware Validation, Failure Analysis (FA), System Debug, or L2/L3 Break-Fix support for enterprise servers (Dell, HPE, Lenovo, Cisco, SuperMicro, or ODM platforms).
- OOB Management:
Deep knowledge of
iDRAC, iLO, BMC, IPMI, or Redfish
interfaces.
- Linux Proficiency:
Strong ability to navigate
Linux CLI
, execute stress/validation scripts, and parse system logs.
- Troubleshooting:
Demonstrated expertise in Root Cause Analysis (RCA) and isolation of cross-functional hardware/firmware issues.
- Language:
Professional working proficiency in
English
(verbal and written) for direct interaction with US-based stakehold

📌 Hardware Debug Engineer (México)
🏢 AlstraMax
📍 México