Description -
Job Summary
The Digital Operations Specialist is responsible for supporting HP's Software & Driver delivery operations and customer-facing support platforms (support.hp.com, HP Support Assistant, HP.com, etc). The role ensures operational excellence across software publishing processes, release coordination, platform administration, issue resolution, and stakeholder engagement.

This position works closely with engineering teams, product organizations, IT partners, localization teams, and support organizations to maintain the quality, availability, and reliability of software and driver delivery experiences for HP customers worldwide.

Responsibilities
Software & Driver Delivery Operations
- Review, validate, and approve software and driver publication requests.
- Execute and monitor software publishing and release workflows.
- Support operational issue resolution and escalation management.
- Ensure publishing activities comply with established quality and security requirements.
- Coordinate release readiness activities across multiple stakeholders.





Operational Support and Governance
- Lead continuous improvement efforts by evaluating existing processes, identifying efficiency opportunities, and partnering with cross-functional teams to implement scalable solutions that enhance operational performance and efficiency.
- Manage ticketing systems and operational requests and work closely with stakeholders to ensure timely resolution.
- Investigate and coordinate resolution of issues related to publishing, translation, content and data.
- Monitor operational performance, publication volumes, SLA adherence, exceptions, trends, etc.
- Support business-critical software releases and launches.
- Maintain operational documentation, knowledge repositories, and support procedures.
- Provide recurring and ad-hoc reporting to leadership and business stakeholders.
- Analyze operational trends, identify risks, and drive continuous improvement opportunities.

Platfor

📌 Digital Support Operations Specialist (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque