Wipro Limited is seeking an experienced Technical Support agent in Mexico to provide effective support, diagnose issues, and resolve client queries within defined SLAs. You will handle incoming requests via phone and email, document details, and maintain knowledge bases to improve resolution times.
Adecuado candidates will have 5-8 years of technical support experience and a customer-first mindset, ready to work in a fast-paced environment with a focus on service quality and process adherence.
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