Bilingual Medical Scheduling & Patient Support Specialist
Remote | Gastroenterology | Part-Time, 40 hours/week | Rate: $6.5/hour
About the Role This Gastroenterology practice is looking for a highly organized, patient-focused Bilingual Medical Scheduling & Patient Support Specialist to support its clinics in two locations in Texas. This role is heavily focused on appointment scheduling and patient communication, with a high daily call volume of approximately 70 to 90 calls per day. The adecuado candidate is comfortable working in a fast-paced healthcare environment, managing multiple communication channels, and maintaining accurate patient documentation. Key Responsibilities 1. Appointment Scheduling
- Handle approximately 70 to 90 inbound and outbound calls daily related to appointments for the Lewisville and Denton locations.
- Schedule, reschedule, and cancel patient appointments while ensuring accurate and timely communication with patients.
- Maintain and update provider schedules in RingCentral and eClinicalWorks (eCW) based on availability and scheduling requirements.

2.



Fax Management
- Send and receive faxes involving patient records, referrals, insurance documents, and other clinical or administrative information.
- Review incoming fax communications and route documents to the appropriate provider, department, or patient record.
- Accurately log, upload, and organize faxed documentation within the clinic's systems.

3. Language Interpretation Support
- Provide occasional language interpretation assistance between patients and clinic staff when needed.
- Help ensure medical and administrative information is communicated clearly and accurately across language barriers.
- Maintain professionalism, confidentiality, and accuracy when assisting with patient-provider communication.

4. Outbound Calling
- Conduct outbound calls for appointment reminders, follow-ups, patient updates, and care coordination.
- Contact insurance companies, referring providers, pharmacie

📌 Bilingual Medical Scheduling (Cuautitlán Izcalli)
🏢 Go Lean Health
📍 Cuautitlán Izcalli