JoVE seeks an experienced Customer Support Representative to act on the front lines, answering questions and troubleshooting technical problems for customers worldwide. You will assist with JoVE’s products and guide clients through technical issues, supporting internal staff and external clients 24/7.
The role requires a Bachelor’s degree, 2+ years in customer support, proficiency with Zendesk/Jira/Salesforce, and advanced English with strong communication skills.
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