Duzer Group is a marketing agency supporting vein clinics in the United States. We’re looking for a friendly, motivated Patient Scheduling Representative who can connect with prospective patients and help them schedule their first appointment.
If you enjoy helping people, staying organized, and working toward goals, this could be a great fit!
Responsibilities
- Handle incoming inquiries and make follow-up calls to warm leads.
- Communicate with prospective patients in English and Spanish.
- Answer general questions and explain the scheduling process.
- Book appointments and maintain accurate CRM records.
- Follow up consistently and meet scheduling goals.
Requirements:
- Fluent spoken and written English and Spanish.
- Clear phone communication and strong listening skills.
- Dependability and the ability to work independently.
- Comfort using a CRM, Google Docs, and online tools.
- Reliable internet and a quiet, distraction-free workspace.
Customer service, receptionist, call center, or appointment scheduling experience is preferred. Medical experience is helpful but not required.
Schedule
8:30 AM–5:30 PM; time zone discussed during interview.
Benefits
- Monthly performance bonus opportunities.
- 10 days of PTO.
- 3 sick days.
- Paid holidays.
No cold calling—you’ll speak with people who have already expressed interest. To apply, complete our recorded voice interview:
https://app.voiceform.com/to/VovMiZ4f3bBnuMABd
Job Type: Full-time
Pay: $25,369.00 - $34,430.00 per month
Application Question(s)
- Are you fluent in both spoken and written English and Spanish?
- Briefly describe your experience in phone customer service, appointment scheduling, or sales. How long have you worked in these roles?
- In your most recent phone-based role, approximately how many calls did you personally handle per day? Please include inbound and outbound calls, your average hours worked per day, and whether these were call attempts or completed conversations.
- Have you worked with appointment booking or sales targets? What was your target, and what were your average results?
- Do you have your own working desktop computer or laptop available for this position?
- Do you have a working headset with a microphone for making and receiving calls?
- Do you have a quiet, distraction-free workspace where you can handle patient calls throughout your shift?
- Do you have a reliable internet connection that supports calls and online work tools?
- This is a freelance contractor opportunity without an employee benefits package. Are you comfortable proceeding on that basis?
- If selected, when would you be available to start?