FORTNA is seeking a Queue Specialist to manage daily ticket queue performance within Customer Service. The role focuses on SLA health, workload balance, and timely routing across priorities, partnering with Incident Management and Technical Support to improve process and prevent backlogs.
The position emphasizes data-driven decision making, clear communication, and influence across teams without formal people-management authority, with no direct reports.
📌 Queue Operations (México)
🏢 MHS
📍 México
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