We’re hiring!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as

Fieldservices Engineer -

Onsite in Santa Catarina NL

Responsibilities

Job Summary

- Oversee the installation configuration and maintenance of desktop systems to ensure optimal performance.

- Provide expert guidance and troubleshooting for hardware and software issues to minimize downtime.

- Collaborate with other IT teams to implement solutions that enhance system functionality and user experience.

- Develop and maintain documentation for desktop support processes and procedures to ensure consistency and efficiency.

- Monitor system performance and proactively identify areas for improvement to optimize operations.

- Ensure compliance with company policies and industry standards in all desktop support activities.

- Coordinate with vendors and suppliers to manage hardware and software procurement and inventory.

- Implement security measures to protect company data and systems from unauthorized access and threats.





- Communicate effectively with stakeholders to understand their needs and provide tailored support solutions.

- Drive initiatives to enhance user satisfaction and productivity through innovative support practices.

Qualifications

- Possess a strong background in desktop support with a minimum of 0-3 years of experience in a similar role.

- Demonstrate proficiency in troubleshooting hardware and software issues with a focus on desktop systems.

- Exhibit excellent communication skills to interact effectively with team members and stakeholders.

- Have a solid understanding of IT infrastructure and system management principles.

- Show experience in leading and mentoring a team to achieve high performance and service standards.

- Display knowledge of security protocols and best practices to safeguard company data.

- Demonstrate good experience with Asset Lifecycle activities.

- Have 0 -3 years of experience using SCCM, Intune, Autopilot.

📌 Fieldservices Engineer (Monterrey)
🏢 Cognizant
📍 Monterrey