IT SUPPORT SPECIALIST

Location: Apodaca, Nuevo León

Work Model: 100% On-site

English: B2 or higher

ABOUT THE ROLE

We are looking for an IT Support Specialist to provide hands-on technical support to end users and help maintain reliable day-to-day IT operations for a global electronics manufacturing company.

This role combines end-user support, endpoint management and basic network troubleshooting, making it ideal for someone who enjoys solving technical issues directly with users and working in an on-site manufacturing environment.

KEY RESPONSIBILITIES

- Provide on-site technical support for laptops, desktops, printers, mobile devices and peripherals.
- Troubleshoot Windows, software, hardware and connectivity issues.
- Install, configure, maintain and replace end-user IT equipment.
- Support user accounts, access permissions and Microsoft environments.
- Assist with endpoint management, software deployment, updates and security policies.
- Troubleshoot LAN/Wi-Fi, TCP/IP, DNS, DHCP and VPN connectivity.
- Provide basic support for access points, switches and routers, escalating advanced network issues when necessary.
- Manage IT assets, inventory, equipment deployment and lifecycle activities.




- Document and follow up incidents and service requests through ticketing tools.
- Collaborate with local and general IT teams to resolve incidents and improve support processes.

WHAT WE’RE LOOKING FOR

- 1–3 years of experience in IT Support, Desktop Support, Field Services or End User Support.
- Hands-on experience troubleshooting Windows hardware and software.
- Basic/intermediate knowledge of networking: TCP/IP, DNS, DHCP, LAN, Wi-Fi and VPN.
- Familiarity with Active Directory and user account administration.
- Experience with endpoint management tools such as Intune, SCCM, KACE or similar is a plus.
- Experience with ServiceNow or other ticketing platforms is desirable.
- IT asset management experience is a plus.
- English B2 or higher.
- Comfortable working 100% on-site in Apodaca, Nuevo León.

WHY JOIN?

This is an opportunity to work in a global electronics manufacturing environment, supporting both users and day-to-day IT operations while collaborating with local and global technology teams.

If you enjoy solving technical problems, working directly with users and combining IT support with hands-on networking, we’d like to hear from you.

📌 IT Support Specialist (Ciudad Apodaca)
🏢 IgniteTalent
📍 Ciudad Apodaca