The Role
The Learning & Development Manager is an operational partner responsible for elevating service execution and leadership capability across the property. Reporting to the Director of Talent & Culture, with a dotted line to the Director of Operations/Resort Manager, this role is highly visible and embedded in the day-to-day operation. This is not a desk-based training role. You will work side-by-side with leaders and frontline teams—coaching in real time, reinforcing service standards, and translating the Auberge brand programs into daily behaviors that shape the guest experience. You are as comfortable on the floor with team members, as you are advising leaders. You bring curiosity, confidence, and the ability to build trust and gain buy-in across all levels of the organization. You are accountable for both the learning experience and how it shows up on the floor.

Where You Drive Impact
Operational Presence & Service Excellence

Spend time in the operation observing, coaching, and elevating service delivery

Provide real-time feedback to teams and leaders

Partner with departments to identify gaps and drive performance improvement

Translate guest feedback (NPS), engagement data, and operational metrics into actionable learning

Brand Programs & Learning Delivery

Deliver Auberge core programs (CIRCLE, Heartfelt Service, Service Recovery, etc.) with consistency and energy

Ensure learning reflects both brand standards and the Soul of the Place

Reinforce learning through daily touchpoints, coaching, and ongoing development

Leadership Development & Team Experience

Coach leaders to strengthen their ability to lead, develop, and hold teams accountable

Embed Auberge Promises & Practices into hiring, coaching, and feedback conversations

Support engagement, retention, and internal growth across the property

Facilitate leadership development programs (Leadership Training Series, MDP, Certified Trainer, LinkedIn Learning, etc.)





Program Management & Compliance

Track training participation, completion, and outcomes

Ensure compliance with required training standards

Provide clear reporting and insights to leadership

What Success Looks Like

Consistently elevated service execution across the property

Leaders actively coaching, developing, and holding teams accountable

Strong engagement, retention, and internal mobility

Brand programs delivered with consistency and measurable impact

What We’re Looking For

3–5+ years of leadership experience in luxury hospitality (Rooms, F&B;, Guest Services, or similar)

Experience coaching, training, or developing teams in an operational environment

Strong facilitation and communication skills

Confidence influencing and advising at all levels

High energy and comfort working in a fast-paced, on-the-floor environment

Strong organizational and analytical skills

Desirable

Multilingual skills (specifically (Spanish and Inglish)) to assist in the translation and facilitation of materials

What You Need to Do

Technical Mastery – Subject matter expertise, excellence, quality and influence

Brand Guardian- Purpose & values, Integrity and alignment

Process Precision – Consistency, discipline, and operational excellence

Meaningful Results – Business acumen, accountability, sustainable results and data-informed decision making

How You Show Up

Intentional Team Connection – Builds belonging through communication, empathy, and collaboration

Elevates Excellence – Leads with courage, feedback, and high standards

Embrace Change - Willingness, adaptability, stability, optimism

Why This Role
This is an opportunity to shape service culture and leadership capability within a dynamic luxury environment. If you are passionate about developing people and want to make a visible impact on both the guest and team experience, this role offers meaningful influence and the ability to drive lasting impact.

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📌 Learning & Development Manager (Plaza Real)
🏢 Auberge Collection
📍 Plaza Real