Job Title CAS Customer Service Representative
Location: Queretaro
The role Be the Customer Champion: Serve as the primary point of contact for customer inquiries, order status updates, shipment coordination, and delivery-related issues, ensuring a high level of customer satisfaction.
Order Management: Process and manage sales orders accurately and efficiently within SAP, ensuring timely execution and alignment with customer requirements.
Collaborate Across Teams: Collaborate with Sales, S&OP;, Engineering, Quality, Warehouse, and Commercial teams to meet customer demands.
Demand Management: Review demand variances and ensure demand signals are properly reflected in the ERP/MRP system.
Monitor & Report: Track on-time delivery performance, analyze reasons for delays, and upscale issues when needed.
Outbound Dispatch Planning: Coordinate domestic and international shipments from JM manufacturing sites and third-party warehouses, including toll manufacturing operations. Ensure timely dispatch while balancing customer requirements and transportation efficiency.
Customs & Duty Compliance: Ensure proper documentation, accurate tariff codes, and all required licenses are in place for international shipments
Ensure Compliance: Follow all environmental, health, and safety regulations and company policies. S Customer Service Representative, you will help drive our goals by:




Key skills that will help you succeed in this role Bachelor’s degree (Logistics, Industrial Engineering, or related field preferred).
Experience in manufacturing operations and familiarity with MRP/ERP systems.
Knowledge of INCOTERMS, inventory control, and international shipping procedures.
Strong problem‑solving skills and ability to manage multiple priorities.
Customer‑focused mindset with excellent communication skills.
What we offer Retirement savings
Share plans
Saving accounts
House saving funds
Life and disability insurance
Commuter allowances and loans
Medical plans / health assessments
Fitness discounts
Closing date for applications This job advertisement will be posted for a minimum of 2 weeks, early application is advised.
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For any queries or accessibility requirements, please contact [email protected]. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

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📌 CAS Customer Service Representative (Santiago Mexquititlán Barrio 1ro.)
🏢 Matthey
📍 Santiago Mexquititlán Barrio 1ro.