Fortna in Mexico is seeking an Incident Manager to lead real-time responses to high-impact incidents across automated warehouse environments. You will coordinate internal engineering teams, customer operations, and third-party vendors during Priority 1 and major Priority 2 incidents, maintaining calm and clear communications.
The role requires overnight coverage 7pm–7am EST, cross-functional collaboration, and ongoing improvements to monitoring and playbooks to reduce incident frequency and MTTR.
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📌 Overnight Incident Lead – Warehouse Automation (Ciudad de México)
🏢 Material Handling Systems
📍 Ciudad de México
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